Senior Technical Specialist - Security

Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Claim

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
94,400.00 - $155,800.00 Target Openings
As a Senior Technical Specialist, General Liability, you will be responsible for managing and investigating complex and higher-severity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this senior technical role, you will leverage advanced expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and key stakeholders on matters involving significant litigation and extended resolution timelines. You will actively mentor and coach Claim Professionals, including providing higher-severity claims mentoring to enhance higher-level skill sets.

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage which may include personal and advertising injury claims, and establish appropriate reserves in accordance with policy terms and management guidance.
Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
Maintain accurate records of claim activity in claim management systems.
Identify areas in which we can improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
Bachelor’s Degree.
Four years of bodily injury claim and litigation experience.
Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.
ability to manage disputed high-value claims, negotiate settlements, and coordinate with legal counsel.
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
High School Diploma or GED.
Three years of bodily injury liability, property damage liability, or comparable claim related experience.
Health Insurance

: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement:

When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:

Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement:

We have a deep commitment to the communities we serve and encourage our employees to get involved. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.