Senior Technical Support Engineer - Automation & Escalations

Man Group is seeking a Senior Technical Support Engineer in London to ensure the stability and performance of business-critical systems across front and back-office functions. You will lead root cause analysis, drive process improvements, and act as a key escalation point between Tech Support and senior stakeholders.

Mentoring engineers and participating in on-call coverage are essential. The role emphasizes advanced troubleshooting for Windows, macOS, VPN and mobile devices, with experience in