IT & Software

Senior Technical Support Engineer – Incident Lead (Remote)

Visa Hunt

Remote · Nationwide · Canada

VGS is seeking an experienced Technical Support leader for its remote-first team, focused on resolving complex incidents, communications, and cross‑team coordination. You will own customer-facing updates, drive maintenance windows, and coordinate with engineering and GTM teams to minimize impact while maintaining SLAs.

The role emphasizes hands‑on debugging, runbook creation, and customer training. A CS degree is preferred; strong English and PT-hour availability are required.

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Reference: WJ-291_11020656

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