Senior Technical Support Engineer — Microsoft 365 & ITSM

Neilson Financial Services is seeking a high-calibre Technical Support Engineer to join the Technology Services team in Gloucester. You will own the full lifecycle of support for internal applications and services, from first contact to resolution, collaborating with engineering and infrastructure teams to reduce repeat incidents and improve system stability.

You will deliver calm, confident support to colleagues across the UK and beyond, handling Microsoft 365 services and cloud-based tools