Senior Technical Support Expert

Technical support leadership and root-cause analysis define this hybrid opportunity with LOC Software, supporting retail technology solutions across complex customer issues.

As a Technical Expert, you will mentor technical support staff and serve as the escalation point for complex technical issues. The work requires technical and application support experience, payment and peripheral device integration knowledge, and cloud solution familiarity. You will also review processes and documentation for continuous improvement.

Key Responsibilities:

• Mentor technical support staff through advice, coaching, and training
• Escalate and resolve complex technical issues
• Apply root-cause analysis to technical problems
• Manage multiple priorities while working under pressure
• Review support processes and documentation for improvement

Requirements:

• More than ten years of technical and application support experience
• Strong problem-solving and root-cause analysis skills
• Payment and peripheral device integration experience
• Experience with OPOS, JavaPOS, and PinPad integration
• Knowledge of AWS and/or Azure cloud solutions

Bring technical support leadership, retail technology knowledge, and integration expertise to LOC Software’s complex issue escalations.