Senior Technical Support & Incident Lead

Very Good Security, Inc. is seeking a hands-on Senior Support professional in Canada to own incident communications, coordinate maintenance windows, and act as the primary on-shift decision-maker during PT business hours.

You’ll debug, triage, and communicate clearly with customers while guiding cross‑team projects and customer integrations to go‑live. You will write runbooks, deliver training, meet SLA targets, and participate in a weekend on-call rotation.