Senior Technical Support Representative

Support Axon Fusus customers remotely from Canada using technical troubleshooting, networking expertise, and clear communication across phone, email, and chat.

As a Senior Technical Support Representative, you will provide first class hardware and software support while meeting performance and quality goals. You will develop expertise in Axon Fusus apps, APIs, and roadmap developments. The position also involves VMS, IP cameras, Linux networking tools, customer geospatial setup, escalation procedures, CRM documentation, and technical training.

Key Responsibilities:

• Resolve inbound customer requests through telephone and email
• Troubleshoot issues and follow Axon Fusus escalation policy
• Support customers through phone, email, and chat channels
• Assist Implementation with geospatial customer location setup
• Document completed work in the CRM support tool

Requirements:

• One year of information systems and networking experience
• Knowledge of routers, firewalls, tunnels, configuration, and data flow
• Experience with security cameras, VMS, DVR, or NVR solutions
• Technical college degree completed or in progress
• RCMP Clearance and CJIS background check required

Apply technical support, networking, and analytical problem-solving skills to strengthen Axon Fusus customer experiences across Canada.