Senior Technical Systems Analyst

Lead enterprise technology support for WestJet across Marketing, GX, Sales, and Cargo, using troubleshooting and systems expertise. This senior analyst role supports operational and enablement pods.

As a lead technical resource within Commercial Tech Solutions, you will administer systems, implement improvements, resolve incidents, and maintain platform stability. The work includes change, incident, and release management, plus sprint estimation, planning, and delivery. You may gather requirements and propose solutions for business needs.

Key Responsibilities:

• Administer technology across assigned product or operational teams
• Lead priority sprint work items within established timelines
• Manage change, incident, and problem activities
• Troubleshoot architecture and resolve complex technology challenges
• Maintain support runbooks, documentation, and knowledge management

Requirements:

• Degree or diploma in Computer Science or related discipline
• Eight or more years supporting enterprise technology solutions
• Experience with web-based, hosted, proprietary, and SaaS platforms
• Working knowledge of MS SQL, Oracle, PowerShell, and Python
• Strong incident management, ITIL, and stakeholder-management capabilities

Bring enterprise systems leadership, incident resolution, and technical delivery expertise to WestJet’s business-critical technology platforms.