IT & Software

Senior Tier-3 Technical Support Engineer (AI)

Outreach

London · England · United Kingdom

Outreach is seeking a Senior Tier 3 Technical Support Engineer to join our hybrid London-based team. You will act as a trusted escalation expert, supporting complex SaaS issues and partnering with Engineering to resolve root causes. The role emphasizes cross-functional collaboration, incident management, and knowledge sharing.

The Senior TSE will engage with multiple stakeholders, contribute to enablement, and help shape support processes in a fast-paced, remote-friendly environment.

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Reference: WJ-5107_14193397

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