Senior Transformation Lead: Salesforce & Customer Platform

Thames Water is seeking a Business Transformation Lead to drive the Developer Services digital transformation. You will own the end-to-end programme, migrate from SAP to Salesforce, and launch a new customer portal while redesigning key processes and services.

You will lead cross-functional teams, shape delivery priorities, and ensure measurable benefits. A strong background in Salesforce and regulated environments is essential, with a focus on customer experience and governance.