Senior TRIRIGA Application Support Specialist

Support IBM TRIRIGA applications through bilingual help desk expertise and functional testing for the ECIS project team. Work in English and French.

As a Senior Application Support Specialist, you will support Education Capital Information System end users and the ECIS TRIRIGA team. The work combines help desk operations, testing, documentation, stakeholder communication, and change management. You will contribute to defect fixes, change requests, and application subject matter expertise.

Key Responsibilities:

• Support ECIS end users through email, tickets, and phone calls
• Manage and report Help Desk tickets
• Escalate tier two and tier three support issues
• Conduct quality assurance and regression testing
• Build core help desk knowledge base content

Requirements:

• Experience with IBM TRIRIGA or related IWMS systems
• Experience providing help desk support for IT applications
• Functional testing experience, including defect retesting
• Working proficiency in French, including reading, writing, and oral interaction
• Experience with Software Development Life Cycle processes

Bring TRIRIGA support, bilingual communication, and functional testing experience to the ECIS application support team.