IT & Software

Senior User Researcher – Public Services & Policy Insight

IBM

Leicester · England · United Kingdom

IBM Consulting UK FutureNow seeks a Senior Experience Consultant focused on user research for public services. You will lead complex programmes, guide methodologies, and ensure insights shape policy, service design, and delivery across the lifecycle.

Role requires mentoring researchers, delivering ethnographic studies, surveys, workshops, and accessibility evaluations while collaborating with senior stakeholders to embed evidence in decision making.

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Reference: WJ-766_22492568

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