Senior User Researcher: Public Services & Policy Insights

IBM Consulting UK FutureNow is seeking a Senior Experience Consultant specializing in Research to lead user research across government services. You will shape research strategies, guide complex programmes, and translate insights into policy and service design.

The role demands strong leadership, mentoring, and advanced analytics capabilities. You will work with cross-disciplinary teams to ensure user-centric outcomes, support accessible and equitable public services, and advocate evidence-based