Senior WFM Programs Lead: Data, BI & Automation

T-Mobile is seeking a Workforce Management leader to shape the next generation of WFM for Global Care, focusing on data, reporting, and automation. You will drive cross-functional programs modernizing planning processes, leveraging Power BI, SharePoint, and Verint.

Expect to influence ramp strategies, OT reporting, and intraday productivity while delivering scalable automation solutions through Power Platform and scripting.