Service and Integration Leader Role
newagegroup
Lead the Service Department as the Service & Integration Manager at The New Age Group. Oversee technician development, service delivery, and operational excellence within a dynamic technology solutions environment.
In this role, you will guide teams of Service Coordinators and Technicians, focusing on customer satisfaction and departmental performance. With a strong emphasis on quality assurance, you will develop training programs, manage service requests, and ensure compliance with safety standards. Your leadership will drive both technician growth and superior service quality.
Key Responsibilities: • Lead and manage technician teams for optimal performance • Oversee daily service operations and dispatching • Ensure compliance with safety policies and procedures • Conduct quality audits and performance reviews • Develop and implement staff training programs
Requirements: • 7-10 years in security or technology industries • 3 years in leadership or management roles • Strong technical background in service operations • Experience with multi-residential and commercial clients • Certifications in Working at Heights and WHMIS
Bring your leadership and technical foresight to excel at The New Age Group, focusing on customer satisfaction and operational performance. #J-18808-Ljbffr
In this role, you will guide teams of Service Coordinators and Technicians, focusing on customer satisfaction and departmental performance. With a strong emphasis on quality assurance, you will develop training programs, manage service requests, and ensure compliance with safety standards. Your leadership will drive both technician growth and superior service quality.
Key Responsibilities: • Lead and manage technician teams for optimal performance • Oversee daily service operations and dispatching • Ensure compliance with safety policies and procedures • Conduct quality audits and performance reviews • Develop and implement staff training programs
Requirements: • 7-10 years in security or technology industries • 3 years in leadership or management roles • Strong technical background in service operations • Experience with multi-residential and commercial clients • Certifications in Working at Heights and WHMIS
Bring your leadership and technical foresight to excel at The New Age Group, focusing on customer satisfaction and operational performance. #J-18808-Ljbffr
Reference: WJ-3875_13266892