Service Architect

In this Service Architect role, you will design innovative IT service solutions that support transformation initiatives and improve user experiences. You’ll work with cross-functional teams to shape service strategies, assure designs, and drive improvements that deliver measurable business outcomes. You’ll contribute across bids, advisory work, and major service transitions, helping clients modernise operations and realise value. You’ll be empowered to share expertise, mentor colleagues, and shape CGI’s service management capability. This position combines strategic influence with hands-on design and governance to impact large-scale IT transformations.

• competitive salary
• excellent pension
• private healthcare
• share scheme (3.5% + 3.5% matching)

• Design end-to-end service solutions and service architectures
• Develop service transition plans for new and changing services
• Review and improve service management processes
• Partner with clients to define service requirements
• Assure service designs and provide expert guidance
• Drive continual service improvement using data and insight
• Support pre-sales activities and solution development
• Mentor colleagues and share best practice

• Experience across the IT service management lifecycle
• Strong knowledge of ITIL, service strategy and service design
• ITIL Foundation certification
• Experience designing and assuring service solutions
• Knowledge of service transition and process improvement
• Experience with ITSM tools and cloud-based environments
• Excellent stakeholder engagement and communication skills
• Commercial awareness and experience working with SLAs
• Ability to mentor others and build trusted relationships

• Stakeholder engagement
• Communication
• Mentoring and coaching
• ITIL
• Service Design
• Service Strategy Management