Service Assurance Analyst: Change, Incident & Improvement

boxxe is seeking a dedicated Service Management professional in Hemel Hempstead to protect and improve our customer experience. You will support Change, Problem, Major Incident, and Escalation Management across technical, service, and customer teams, driving continuous improvement and reducing service disruption.

The role emphasizes owning CAB meetings, coordinating incident responses, and delivering timely, clear communication to stakeholders to uphold high service standards.