IT & Software

Service Assurance Lead: Change & Incident Management

boxxe

Hemel Hempstead · England · United Kingdom

boxxe is seeking an experienced ITSM professional to own Change, Problem, and Major Incident Management. You will work across technical, service, and customer teams to minimise disruption and drive continuous service improvement.

The role emphasizes service excellence, CAB facilitation, and proactive communication with customers during high-priority incidents. ITIL v4 knowledge is essential.

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Reference: WJ-766_22246709

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