Service Configuration Lead: CMDB, Service Mapping & ITIL 4

Marks & Spencer plc (UK) is seeking a Service Configuration Manager to govern and mature the CMS/CMDB, aligning with ITIL 4 practices. You will lead governance, data quality, service mapping and discovery efforts across the D&T estate, working with Engineering, Product Owners and Asset management to drive operational excellence and risk reduction.

The role emphasizes stakeholder management, leadership and the ability to provide executive insights.