Service Continuity Manager

In this role you will lead IT service continuity efforts for public sector clients, ensuring rapid recovery of technology services after disruptions. You will validate BIAs, develop recovery plans, and collaborate with Business Continuity partners to update BCDR. You’ll establish standardized incident management processes, assess threats, and test recovery plans to reduce impact and downtime. A security clearance requirement applies to onboarding and engagement.

• Autonomy to develop and grow skills
• Exciting project work making a societal impact
• LinkedIn Learning and management development programme
• Wellbeing support (employee assistance)
• 25 days leave + bank holidays + buy additional days
• Pension and life assurance on top

• Validate existing Business Impact Assessments (BIAs) for technology services and establish processes for new BIAs
• Develop recovery plans focused on technology services and align with Business Continuity partners to update BCDR
• Support incident planning for technology services by establishing standardized incident management processes
• Analyze threats (cyber, equipment failure, human error) and devise risk-reduction strategies including redundancy and backups
• Plan and document recovery procedures to meet agreed service levels and facilitate fast restoration
• Plan and conduct testing, including desktop exercises, and establish regular testing/training processes
• Assist in onboarding remaining services into the CMDB to support effective BIAs
• Collaborate with stakeholders across IT and business units to ensure continuity objectives are understood and met

• Proven track record delivering in a Service Continuity role
• Qualifications/experience in Service Continuity Management incl. BCM development and management
• Public Sector experience
• ITIL environment experience (ideally)
• ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
• Proven ability to communicate with stakeholders at varying levels
• Strong teamwork and line management experience
• Ability to work without supervision
• Strong interpersonal skills
• Willingness to undergo Security Clearance

• Stakeholder management
• Interpersonal skills
• Team collaboration
• ITIL environment
• Service Continuity/BCM
• Business Impact Assessments (BIAs)