Service Delivery Analyst | ITIL, ServiceNow, SLA Champion

Sword Services Greece S.A. is seeking a Service Delivery Analyst to ensure services to customers and internal users are delivered effectively, meeting agreed SLAs and improving continuously.

The role emphasizes managing escalations during the ongoing Service Now upgrade and coordinating cross-team responses. You will monitor service performance, report on KPIs, manage stakeholder relationships, and drive governance and service improvement initiatives across incident, problem and change