Service Delivery Manager (Data & Analytics)

As a Service Delivery Manager, you will lead the end-to-end operation of data and analytics services for PSD Scotland, ensuring reliable, high‑quality BI and data delivery that aligns with national priorities. You will guide a multidisciplinary team, govern service standards, and balance live operations with ongoing improvements in a complex stakeholder landscape. This role focuses on sustaining services in live environments, not just project delivery. You will work with senior partners across health, government, and external stakeholders to drive data-driven improvements and service excellence.

• pension scheme
• work life balance policies
• occupational health services
• learning resource centres
• discounted leisure benefits
• financial and shopping benefits

• Lead delivery and continuous improvement of data and analytics services across a complex stakeholder landscape
• Oversee service performance, manage risks, issues and dependencies to meet objectives
• Engage with senior stakeholders to understand priorities and shape service direction
• Provide leadership to technical specialists, supporting development and capability
• Ensure robust governance, standards and processes for consistent, high-quality delivery
• Collaborate across Digital & Security, PSD Scotland, NHS Boards, Scottish Government and external partners to support national data-driven improvements

• Proven experience delivering and managing operational digital or data services
• Strong leadership skills with experience managing and developing teams
• Experience in BI, data and analytics domains and understanding of data service design, delivery and support
• Ability to manage complex service environments with competing priorities, risks and stakeholder demands
• Experience influencing and engaging senior stakeholders across organisational boundaries
• Experience establishing governance and performance management frameworks
• Strong analytical and decision-making skills in complex or ambiguous situations
• Excellent communication skills to present complex technical information clearly

• resilience
• collaboration
• continuous improvement mindset
• Business Intelligence
• data analytics
• governance and performance management