Service Delivery Manager - ITIL & Incident Expert

Morrisons is seeking a Service Delivery Manager for its Customer Systems Service team at our Head Office. You will oversee SLAs, manage incidents, third-party relationships, and drive service improvement to ensure robust, secure technology services aligned with business needs.

You will lead governance, reporting, and supplier performance, with a focus on ITIL practices and end-to-end service excellence across central applications during peak trading periods.