Service Design & ITIL Specialist — Flexible Working

Methods Business and Digital Technology Limited is seeking a skilled Service Design and Introduction lead to plan resources, design ITIL‑aligned service models, and coordinate across projects, suppliers, and live operations. You will ensure changes are controlled and service catalogs stay accurate, supporting a reliable transition to service operation.

The role requires proven experience in service design, strong stakeholder communication, and familiarity with ServiceNow and KPI dashboards.