Service Design Lead

ensuring that every change we make is driven by customer needs, delivers operational efficiency, and is value for money.

Working across Karbon, you will bring together colleagues and stakeholders to understand current experiences, identify opportunities for improvement, and design future-state services that are simpler, more effective and deliver better outcomes.

You will work closely with the customer experience team to understand customer insight, journey maps and identify customer engagement requirements to inform the redesign. The redesign will cover all aspects of people, process and technology.

At the heart of this role is a commitment to putting customers first. You will champion customer-centric design, ensuring that customer insight, feedback

You are a strategic thinker with a passion for creating services that work better for customers and colleagues. You understand that great services are built by balancing customer needs, operational priorities, roven experience in adopting and delivering service design techniques with a track record of supporting the delivery of end-to-end service redesign within complex organisations.

You will have a strong knowledge of customer-centred design methodologies, service blueprinting and process improvement techniques.

You'll be a strong communicator and team player, able to build relationships with colleagues and stakeholders while also managing your own workload effectively.

Above all, you're motivated to make a difference, bringing a collaborative, innovative, and customer-focused approach to everything you do.