Service Design Lead — Digital-First Customer Journeys

BT Group is seeking a Service Design Specialist to independently lead advanced service design initiatives, crafting end-to-end journeys for customers and driving commercial impact. You will deliver workshops, blueprints and artefacts while applying research insights to shape scalable, digital-first experiences across BT Business channels.

The role emphasizes leadership, mentoring, and continuous improvement of design practices within a fast-evolving,数字化驱动的环境.