Service Design Lead — End-to-End Experience

Boston Consulting Group in London is seeking an analytical and detail-oriented Service Designer to join the Global IT Design Center of Expertise. You will own the design and delivery of end-to-end service experiences for employees, bridging process improvement with user-centered design.

You will map journeys and processes, conduct user research, and translate insights into measurable improvements. The role requires collaboration across global teams and time zones in a hybrid working environment.