Service Design Lead - ITSM Platform
Scottish and Southern Energy
Overview
In this role you will lead the design and governance of SSE’s ServiceNow estate, driving scalable, out-of-the-box solutions. You will collaborate with product owners, developers and partners to assure design quality and platform health while reducing technical debt. You will steer upgrade readiness and continuous improvement across ITSM platforms, contributing to SSE’s mission of a greener, digital-first energy future. This is a senior, cross-functional role with a strong impact on platform sustainability and transformation.
Pay / Benefits- private healthcare discounts
- gym memberships
- free online GP
- 24/7 counselling
- Cycle to Work scheme
- family entitlements such as maternity and adoption pay, and paternity leave
- Define and maintain ServiceNow design standards, guardrails and architectural principles
- Lead technical design assurance reviews for major platform changes and new capabilities
- Champion an out-of-the-box approach to minimise customisation and debt
- Provide technical leadership to product owners, module owners, developers and delivery partners
- Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate
- Represent platform design decisions in governance forums and transformation programmes
- Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms
- Strong knowledge of ServiceNow configuration, data models, integrations and release management
- Proven experience delivering out-of-the-box led solutions and improving platform sustainability
- Experience leading technical design reviews and providing assurance across complex change initiatives
- Strong understanding of ITSM, ITIL and ServiceNow lifecycle management
- Excellent stakeholder management, communication, analytical and problem-solving skills
- Stakeholder management
- Communication
- Analytical thinking
- ServiceNow
- ITSM
- ITIL
Reference: WJ-747_31171472