Service Design Lead - Lead Digital Experiences & Strategy

Lloyds Banking Group is seeking a Service Design Lead to drive seamless digital experiences for customers and advance the practice of Service Design across the Group. You will lead and mentor design teams, applying evidence-based design to influence collaborators and deliver outcomes.

The role covers needs definition, journey mapping, blueprinting and storytelling, with hands-on work in Figma to deliver high-quality interfaces. Hybrid work and strong design leadership are key aspects.