Service Design Manager

In this role you design and shape end-to-end services for secure client environments, ensuring they are fit for live operation. You’ll collaborate with Solution Architects, project teams and service leaders to translate requirements into robust service models. You drive design quality, ready-for-delivery services, and ongoing improvement through automation and tooling. This position offers growth into broader design and architecture work within a collaborative, learning-focused team.

• car allowance
• 25 days annual leave
• private medical
• life assurance
• pension
• flexible benefits fund

• Lead the end-to-end design of new and transitioning services to ensure fitness for purpose and live-readiness
• Translate business and technical requirements into effective service models and operational support structures
• Define service offerings, including scope, deliverables, commercial considerations and risks
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency
• Define and implement service performance measures including SLAs and KPIs
• Drive continual service improvement through innovation, automation, and tooling enhancements

• Strong understanding of IT service management and service delivery models
• Experience managing services against SLAs and KPIs
• End-to-end service design expertise and understanding of component integration
• Experience working in delivery, infrastructure and project environments within regulated or secure settings
• Ability to articulate service and user impacts within solution-led designs
• Security Cleared to at least SC level, or eligible for Security Clearance

• Stakeholder management
• Cross-functional collaboration
• Clear communication
• IT service management
• Service delivery models
• Service cost modeling