Service Design Manager
Sopra Steria
Overview
In this role you shape end-to-end service designs for high-profile, secure client environments. You will collaborate with architects, delivery teams and service leaders to translate requirements into robust, scalable service models. The position blends design, delivery readiness and ongoing service improvement, with scope to grow into architecture-focused areas. You’ll work hybrid in Farnborough, onsite 2–3 days a week, contributing to secure, mission-critical services.
Pay / Benefits- flexible work arrangements
- referral bonus
- professional development opportunities
- collaborative culture
- mentoring and knowledge sharing
- supportive environment
- Lead end-to-end design of new and transitioning services, ensuring fitness for delivery
- Collaborate with project teams, service owners and technical specialists to translate requirements into service models and support structures
- Shape and define service offerings, including scope, deliverables, and risk considerations for business development
- Establish and manage service cost models, budgets and forecasts to improve efficiency and value
- Define and implement service performance measures (SLAs and KPIs) to meet contractual and client expectations
- Drive continual service improvement and innovation through automation, tooling and new technologies
- Strong understanding of IT service delivery models
- Experience managing services against SLAs and KPIs
- End-to-end service design expertise and understanding of interconnections between service components
- Experience working with stakeholders across delivery, infrastructure and projects
- Ability to articulate service and user impacts within solution-led designs
- Experience with cost modelling for new services or changes (desirable)
- Exposure to service architecture or close work with Solution Architects (desirable)
- Knowledge of supplier or contract management (desirable)
- Budget ownership and financial tracking (desirable)
- Stakeholder management
- Collaborative cross-functional engagement
- Clear communication of service and user impacts
- End-to-end service design
- Service delivery models in IT
- SLA/KPI definition and monitoring
Reference: WJ-747_30999464