Service Design Senior Analyst

In this role you contribute to designing better services by conducting research, synthesising insights, and creating artefacts that help organisations understand users and improve experiences. You will learn and apply service design methods at project level, developing skills in research, facilitation, and artefact creation under guidance from senior designers. Expect collaboration with cross-functional teams to connect insight to design thinking and drive meaningful impact. This is an opportunity to shape early service design work while growing your practice in a renowned, innovation-led environment.

• competitive salary
• annual performance bonus
• opportunities to acquire equity
• health and wellbeing benefits
• up to 30 days leave plus 3 volunteering days
• family-friendly policies

• Support qualitative research activities (interviews, observation, note-taking).
• Synthesize research findings into themes, insights, and opportunities.
• Assist in creating service design artefacts (personas, journey maps, service blueprints).
• Support co-design workshop design and facilitation under supervision.
• Develop clear visual artefacts through thoughtful communication.
• Support delivery of a service design workstream within projects.
• Collaborate with product, content, and technology team members.
• Manage own tasks and time within project timelines.

• 1–3 years in service design, UX research, or related field.
• Exposure to qualitative research methods and user interviews.
• Awareness of journey maps and personas.
• Bachelor's degree or equivalent in Design, Social Science, or related field.
• Genuine curiosity about people, organisations, and systems; openness to learn.
• Care and quality in work, even on small tasks.

• empathy
• collaboration
• strong written and verbal communication
• qualitative research methods
• service design thinking
• creation of journey maps and personas