IT & Software

Service Design Specialist

Accenture

London · Greater London · United Kingdom

Overview

In this role you contribute to designing better services through human-centred research and synthesising insights to create artefacts that guide organisations. You will support and lead service design activities at the project level, working with cross-functional teams to connect research to strategy. You tackle complex problems by applying qualitative methods, facilitation, and visual artefacts to shape service experiences. This role offers hands-on impact on client projects and a clear path to growing a multidisciplinary service design practice. You will collaborate in a hybrid setup, helping deliver first‑class experiences for clients.

Pay / Benefits
  • 25 days' annual leave
  • private medical insurance
  • 3 additional days' leave per year for charitable work
  • hybrid working
Responsibilities
  • Conduct qualitative research activities (interviews, observation) and workshop facilitation.
  • Synthesize findings into clear insights, themes, and opportunity areas.
  • Create service design artefacts such as personas, journey maps, service blueprints, and opportunity frameworks.
  • Support and facilitate co-design and ideation workshops with clients and teams.
  • Develop clear, compelling artefacts to bring work to life and communicate findings.
  • Support delivery of a service design workstream with quality and timeliness.
  • Collaborate with product, content, and technology teams to align design outcomes.
  • Manage time and deliverables within project timelines.
  • Engage with client teams professionally and build understanding of client context and needs.
Key requirements
  • 3–5 years of relevant experience in service design, UX research, or related field.
  • Experience conducting qualitative research and synthesising findings.
  • Exposure to service design artefacts (journey maps, blueprints, personas).
  • Bachelor's degree or equivalent experience in Design, Social Science, or related field.
  • Curiosity about people and systems
  • Openness to ambiguity
  • Empathetic listening before designing
  • Qualitative research methods
  • User interviews
  • Journey maps

Reference: WJ-747_30920338

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