Service Desk Analyst — 1st‑Line IT & CCTV Support

Marston Holdings Limited is seeking a Service Desk Analyst to join our Neath, Wales team. You will be the first point of contact for customer support, troubleshoot alerts, and collaborate with internal teams to resolve issues and improve training.

The role includes a mix of office-based and weekend home working within a 37.5 hour week. The ideal candidate will have service desk experience, familiarity with ticketing systems, and strong communication skills.