Service Desk Analyst — IT Support & Problem Solver

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to provide high-quality support across multiple channels, classify incidents, and coordinate timely resolutions for client environments. You will work with incident reports, patching, maintain records, and contribute to knowledge bases, with weekly customer meetings and occasional site visits.

The role requires strong communication, problem-solving, and willingness to work outside hours; weekend shifts may apply