IT & Software

Service Desk Analytics & Reporting Specialist

City of Bristol College

Clifton · England · United Kingdom

University IT Services is seeking a Service Desk Administrator to manage reporting and analytics of service performance. You will generate and analyse metrics on ticket volumes, resolution times and customer satisfaction to support data-driven decisions.

Reporting will cover SLAs and KPIs, data integrity in the ITSM tool, and ad-hoc visualisations. You’ll collaborate with End-User Services Support to monitor progress and improve the customer experience. 35 hours/week, Grade: E.

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Reference: WJ-766_22444304

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