Service Desk Analytics & Reporting Specialist

University of Bristol IT Services is seeking a Service Desk Administrator to manage and enhance reporting on service performance metrics, SLA/KPI data and customer satisfaction. The role involves analysing ITSM data, maintaining dashboards, and supporting data-driven decisions across the organisation.

The post reports to the Service Desk Team Leader – Digital Services. Typical duties include incident and service request triage, ad-hoc reporting, and collaboration with End-User Services Support.