Service Desk Architect - Hybrid SIAM & Automation Leader

HelloKindred in the United Kingdom seeks a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex, multi-supplier banking environment. You will define operating models, governance, and data flows to improve resilience and user experience.

This role involves collaborating with internal teams and suppliers, driving automation, AI-assisted support, and end-to-end service observability, while ensuring regulatory controls and outsourced