Service Desk Desktop Support Technician

Support Winnipeg School Division users through service desk troubleshooting, desktop fixes, and Microsoft 365 assistance in full-time IT Services work.

As a Service Desk and Desktop Technician, you will support students and staff across hardware, software, peripherals, and end-user devices. The position provides first contact assistance through telephone, web portal, email, and chat. Responsibilities include incident prioritization, documentation, escalation, remote diagnostics, onsite analysis, and workstation support.

Key Responsibilities:

• Provide courteous first contact support through multiple service desk channels
• Prioritize, document, escalate, and resolve incidents and service requests
• Use remote tools and diagnostic utilities for troubleshooting
• Perform desktop hardware repairs and peripheral delivery
• Install, configure, test, maintain, and troubleshoot workstations

Requirements:

• College diploma, university degree, or three years equivalent work experience
• Knowledge of computer hardware, peripherals, monitors, and printers
• Experience with Windows, Chrome OS, Mac OS, and iOS
• Microsoft 365 application support experience
• Strong communication, documentation, analytical, and customer service skills

Apply desktop support, service desk, troubleshooting, and Microsoft 365 skills serving Winnipeg School Division users.