Service Desk Engineer (Tier 2)

Second-line support for our managed-service clients: endpoint and identity administration, escalations from Tier 1, and small changes. Part of a healthy, well-staffed on-call rotation.

Full-time Calgary (hybrid) Managed Services

What you'll do

• Resolve escalated tickets across Windows, macOS, and M365
• Administer Entra ID, Intune, and Jamf
• Contribute to runbooks and knowledge base articles
• Take part in the shared on-call rotation (roughly one week in six)

What we're looking for

• 3+ years in IT support, at least one in an MSP or multi-client setting
• Strong with Microsoft 365 administration and endpoint management
• Based in the Calgary area, able to be on-site one to two days a week