Service Desk Specialist (Tier 1) – Fast-Paced IT Support

Convergence Networks is hiring a Service Desk Administrator in Ottawa, ON to deliver frontline IT support for clients via phone, email, and in person. You will diagnose issues across networks, servers, and workstations and provide fast, friendly service in a high-volume environment.

The role emphasizes troubleshooting, ticketing discipline, and timely escalation when necessary, with opportunities for advancement within the MSP environment.