Service Desk Supervisor: Lead, Coach & Elevate Support

Hydro Ottawa in Ottawa, Ontario seeks a Supervisor, Service Desk to lead the day-to-day operations, mentor staff, manage workload, and ensure service delivery meets standards while maintaining safety and regulatory compliance.

You will coordinate with Design, Scheduling, Operations, Communications and Digital Transformation, handle complex escalations, monitor the budget, and contribute to crisis communications. English is essential; bilingual is an asset; Hydro Ottawa offers a hybrid work model.