Service Desk & Support Manager — Data-Driven ITSM Leader

VIQU Limited is partnering with a leading financial services organisation to recruit a Service Desk & Support Manager in London. The role leads and develops the internal IT Support function, focusing on people development, performance, resource planning and continual improvement.

It is not a hands-on ticket role; a technically credible leader is required to mentor a skilled team. The position is hybrid in London with 4 days per week in the initial six months, then 3 days in the office, and a