IT & Software

Service Management Analyst: Lead Incident & CSI

Correla

Metropolitan Borough Of Solihull · England · United Kingdom

Correla is seeking a Service Management Analyst in the United Kingdom to coordinate Major Incident activities, support on-call incident handling, and produce clear communications. You will support MIRs, action tracking, and service reporting to drive improvements and governance.

A strong ITIL foundation and ServiceNow proficiency are essential. The role offers exposure to CSI initiatives and relationships with multiple customers and technical teams, with a focus on delivering reliable,

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Reference: WJ-766_22468502

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