Service Management Automation Lead — Freshservice Expert

Ethos BeathChapman is assisting a PE-backed, high-growth business in central London with implementing Freshservice and Freshdesk as a Service Management platform. The role owns both platforms end-to-end, guiding roadmaps, governance, and ROI to ensure they become core operational infrastructure rather than mere ticketing tools.

The position requires strong ITSM knowledge, experience with Freshservice/Freshdesk, and the ability to drive automated workflows across multiple teams from a central