Service Manager, Gaming Support & Player Experience

Ubisoft Newcastle is seeking a Service Manager to shape support services for the Rainbow Six Siege portfolio through the Customer Relationship Center (CRC). You’ll report to the Associate Director of Service Management and collaborate with game, business and support teams to enhance player experience and adapt services to changing needs.

You will define the service strategy, build partnerships with Rainbow Six production, Ubisoft Core Services and CRC, run service reviews, track metrics, improve