Service Performance Lead — ITIL & Incident Management (EMEA)

Starbucks EMEA in London is seeking a Service Performance Lead to own and optimise the delivery of technology services across the region, driving performance across internal teams and external vendors to meet the needs of baristas and customers.

You'll apply ITIL disciplines, lead incidents and changes, analyse performance data to identify trends, and partner with stakeholders to improve service stability and the end-user experience across in-store and digital platforms.