Service Transition Analyst: Cloud Contact Centre Hybrid

Miratech seeks a Service Transition Analyst, Contact Centre to define target operating models and transition artifacts for a major Canadian bank's contact centre migration to a cloud platform. You will work with the Service Transition Lead in a two-person team, shaping governance, processes, and day-one operational readiness.

The role is hybrid with two days per week in downtown Toronto. The ideal candidate brings extensive BA/transition experience, strong ITIL knowledge, and hands-on ServiceNow