Service Transition Manager

As a Service Transition Manager, you will coordinate the handover of services from delivery into live support and business-as-usual operations. You will work across delivery, support, and operations, aligning stakeholders to governance and acceptance criteria. You’ll partner with Service Owners to ensure readiness and smooth operational handover. This role sits at the intersection of delivery, governance, and live service management in a collaborative, client-facing environment.

• Competitive salary
• Bonus scheme
• Private healthcare
• 25 days annual leave + bank holidays
• Flexible working
• Pension

• Transition a service from development into live support and BAU following client-defined acceptance
• Coordinate cross-functional teams across delivery, support, and operations for a successful transition
• Work with client-defined governance throughout the transition process
• Partner with Service Owners to support service readiness and operational handover

• 5+ years of industry experience in delivery management and service management roles
• Experience managing service transition from development into live support environments
• Knowledge of acceptance into service processes and service readiness criteria
• Knowledge of IT service management practices including incident, change, and release management, with solid ITIL understanding
• Experience communicating with stakeholders and coordinating cross-functional teams across delivery, support, and operations
• Experience working with Service Owners

• strong communication skills
• collaborative approach
• stakeholder management
• IT service management
• ITIL
• ServiceNow