ServiceNow Administrator

Job Title: ServiceNow Administrator – 86820
Job ID: 90692
Location: Montreal, Quebec

What you will be doing:

• Platform Administration:Administer and maintain various ServiceNow environments with a strong focus on CSM and ITSM modules.

• Configuration & Development:Configure, develop, and customize ServiceNow features, including workflows, service portals, service catalogs, client scripts, and business rules based on organizational objectives.

• System Maintenance & Upgrades:Manage and execute platform upgrades, testing, modifications, and release management.

• Support & Coaching:Provide technical support to resolve user issues and coach team members on ServiceNow CSM functionality.

• Reporting & Dashboards:Design and implement dashboards, metrics, and reports aligned with business goals.

• Documentation & Compliance:Author technical documentation, user guides, procedures, and standard operating methods in accordance with industry best practices.

• Client Engagement:Attend client meetings to understand business requirements and the impact of projects on ServiceNow solutions.

• Integrations & Collaboration:Collaborate across teams to address common technical challenges and support integrations with enterprise systems.

• Audits & Quality Assurance:Participate in internal and external audit activities and maintain solution knowledge bases.

What you must have:

• Experience:7+ years of relevant IT experience.

• ServiceNow Expertise:Minimum 3 years of direct experience as a ServiceNow Administrator focusing on CSM and ITSM.

• Teamwork:Strong ability to collaborate within multidisciplinary teams.

• Integrations:Knowledge of ServiceNow integrations with enterprise applications such as SAP and OpenText.